Refund and Cancellation Policy

Monthly plans and cancellation

Melodank offers individual song credits and a monthly plan that renews automatically and adds two song credits and two download rights after each successful payment. You can cancel from your account for the end of the current billing period. Cancellation does not remove credits or download rights already issued.

Unused song credits

You may contact support to request a refund for an unused song credit, a subscription payment, or an unused MP3 download. We review requests individually. If approved, a refund is initiated manually to the original payment method. The process is not automatic or immediate; we will explain the actual result and any account effects. After we initiate a refund, timing depends on Stripe, the card network, and your bank.

Redeemed credits and delivery problems

Redemption unlocks the selected candidate for full online playback. You cannot reverse a redemption or transfer it to another version from inside the product.

If an unlocked song cannot be played, delivery fails, or the result contains a serious generation error, contact support with your account email and song reference. We will review what happened and explain what remedy or payment refund may be available. Melodank does not currently provide an automatic workflow for replacement credits, refunds, or removing access to a redeemed song.

This process does not limit mandatory legal claims or warranty rights.

Withdrawal rights for digital content

Consumers may have a statutory withdrawal right. Its duration, exceptions, and possible early loss depend on applicable law and on whether the required information, request for early performance, consent, acknowledgment, and contract confirmation were validly provided.

If you want to exercise a withdrawal right, contact us within the applicable period and include your account email and order reference. Accepting the Terms of Service alone is not treated as a blanket waiver of statutory rights.

Requesting help or a refund

Use the support contact provided during Checkout or with your payment receipt. Include the Google account email used for Melodank, the order or song reference, and a short description of the problem. Do not email card numbers or other sensitive payment information.

We may request information reasonably needed to verify account ownership, investigate delivery, prevent fraud, or meet legal accounting duties.

This product policy is not individual legal advice. Required consumer information and final review for applicable German and EU requirements remain a matter for a qualified legal professional.